Posted by Editormum on 17 November 2013 in
News Commentary,
Uncategorized |
∞
I have a lot of friends who are wait-staff. They frequently tell me how much they hate working Sunday lunch, because the church crowd are bad tippers. They speak of people who eat a nice meal, pay the bill, and walk out of the restaurant without leaving a tip. Or, worse, they leave only a […]
Tags: character, Christianity, church, customer service, etiquette, food, Jesus, kindness, news, Religion, respect, Work Life
Posted by Editormum on 4 September 2012 in Uncategorized |
∞
Dear Restaurants: I like to eat out. I’m told that I have a sophisticated, well-trained palate. And rather high standards. Many of my friends consider me the go-to girl for eatery recommendations. So I’m going to tell you what I like to see, just so you know. Fresh, high-quality ingredients. Preferably seasonal, local, and organic. […]
Tags: customer service, Family Life, food
Posted by Editormum on 13 July 2011 in Uncategorized |
∞
Hi! I’m the receptionist. There are some things you should know about me and the ways I can, and cannot, help you. First of all, I’m the low man on the totem pole here at my company. That means that I usually don’t have access to your confidential account information. That also means that I […]
Tags: assistant, customer service, etiquette, professional, Work Life
Posted by Editormum on 15 May 2010 in Uncategorized |
∞
I sort of closed a bank account today. “Sort of” because this bank apparently thinks its job is to make things as difficult as possible for its customers, and I won’t be able to officially close the account until sometime in the coming work week. I’ve had a savings account with my credit union since […]
Tags: challenges, customer service, True Stories
Posted by Editormum on 27 April 2010 in Uncategorized |
∞
Today, I wrote to the manager of the pharmacy I have used exclusively for nearly ten years, to explain why I am transferring my business. As an example of horrendous customer service, I thought that my excerpted letter would make a good blog post. Items in [brackets] are redactions or additions I have made for the benefit […]
Tags: customer service, medical issues, True Stories
Posted by Editormum on 16 December 2009 in Uncategorized |
∞
I’m getting ready to close down my old blog, because I like having my own site, where people can find me without having to pay. If you want to pay, I’m not going to object, and you can just Paypal me (LOL), but I’m tired of the limited readership on the old blog and see […]
Tags: blogging, customer service, Family Life, injury, pain, scars, True Stories
Posted by Editormum on 11 November 2009 in Uncategorized |
∞
Okay, I am really upset, and I am in a quandary. The lack of customer appreciation, communication, and service in even small companies these days is utterly bewildering and appalling to me. And this week’s experience is just another example of how bad — and how stupid — things can get. I love my eye-doctor. […]
Tags: challenges, character, customer service, Family Life, honesty, integrity, rant, respect, True Stories
Posted by Editormum on 12 September 2009 in Uncategorized |
∞
Friday was one of those days. Just impossible. Every way I turned. It started on the way to work, when the road to my parents’ house was blocked and I had to turn around and go a mile and a half “around the block” to drop the kids off for the day. And that, of […]
Tags: automobiles, challenges, customer service, drivers license, Family Life, prayer, stress, True Stories, Work Life
Posted by Editormum on 23 August 2009 in Uncategorized |
∞
A journal of my three-day exercise in frustration and futility, and how it all came out in the end. Thursday, 20 August 2009 23:00. Internet working normally. Closed browser but did not power-down computer. Friday, 21 August 2009 07:00 Opened browser window and received error message. Restarted computer. Error message. Cleared cache, and all history, […]
Tags: computers, customer service, Family Life, humour, internet, rant, tech support, True Stories
Posted by Editormum on 10 July 2009 in Uncategorized |
∞
In honour of the appallingly frustrating afternoon that I had dealing with telecommunications customer service, I am posting a couple of rants I wrote in 2003, when I was having a difficult time with some IT tech support people. I’m still too mad to write about today’s insanity. Maybe tomorrow. ——————————————————————————————- 28 May 2003: Stop […]
Tags: computers, customer service, IT, rant, tech support, Work Life
Christians Behaving Badly
I have a lot of friends who are wait-staff. They frequently tell me how much they hate working Sunday lunch, because the church crowd are bad tippers. They speak of people who eat a nice meal, pay the bill, and walk out of the restaurant without leaving a tip. Or, worse, they leave only a […]
Tags: character, Christianity, church, customer service, etiquette, food, Jesus, kindness, news, Religion, respect, Work Life