Has Anyone Else Had This Problem?
In late 2002, I signed up for a free trial membership in Ancestry.com. What with one thing and another, I forgot to call and cancel when my free trial was up. But when I saw the $80 charge on my January 2003 credit card statement, I called to cancel. The rep said I couldn’t get a refund, since I failed to call and cancel before the expiration of my trial period. I said that was fine, but to cancel my membership anyway, because I didn’t want it and wasn’t using it. I figured that took care of it.
So I just got my April 2004 credit card bill, and danged if they haven’t charged me another $80! So I’ve been trying to cancel again. They cancelled the account, but won’t refund my $80 — because I didn’t call before the expiration of my membership — the one I thought I’d cancelled last January.
I’m afraid I was rather unpleasant with their rep. A supervisor is supposed to call me back to “see if I am eligible for a refund.” All I have to say is, I’d better be eligible, or I’ll be talking about this little problem with the Better Business Bureau, the Chamber of Commerce … I’m pretty darn sure they don’t have a right to keep my money for a service I have repeatedly asked to cancel, especially if I haven’t even used it since sometime in 2002.
Anyone else have experience with this kind of garbage?
Tags: customer service, True Stories
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2 Comments
Yes, with Earthlink. There was a problem with their accounts receivable department resulting in the same exact thing. Luckily I was only charged for two extra months of Internet service I didn’t use. They pretty much thumbed their noses at me when I asked for a refund.
You should call your credit card company and tell them this is an unauthorized charge. Most likely they will reverse it, much like they do when you buy something and have a dispute with the merchant.