Posted by Editormum on 19 June 2008 in
News Commentary |
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It’s got to be tough to be a corporate executive nowadays. Costs are skyrocketing; consumers rebel against price increases because their paychecks and budgets are not skyrocketing, and the corporate exec is caught in the middle. I follow a website called Mouse Print, which reveals the sneaky ways that comapnies cheat consumers.I’ve stopped using a […]
Tags: customer service
Posted by Editormum on 13 November 2007 in Uncategorized |
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It’s funny how life keeps moving, even after violent upheavals. While I’m still dealing with the aftermath of the break-in, things are pretty much back to “normal.” “Normal” meaning that I get up in the morning, get ready, go to work at 8, get home at 5:15, fix dinner with Mom, eat dinner, help Mom […]
Tags: challenges, credit cards, customer service, Family Life, robbery
Posted by Editormum on 10 November 2007 in Uncategorized |
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Yesterday was insane. First, I have to thank God that I have the kindest, most understanding employers on the planet. When I e-mailed my supervisor and my three principals (at 6 a.m.!) to tell them that I would be in early in the morning, but would have to leave for an unspecified amount of time […]
Tags: challenges, credit cards, customer service, Family Life, home schooling, homeschooling, robbery
Posted by Editormum on 19 April 2007 in
Just Another Single Mother |
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This is a company I definitely want to do business with again. I wrote yesterday about a book I’d gotten that had a lot of blank pages, so that huge chunks of text were missing. I e-mailed the company around 2 p.m. yesterday, explaining that I’d bought the book used, but was hoping that they […]
Tags: customer service, True Stories
Posted by Editormum on 28 May 2006 in
Just Another Single Mother |
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The house is too quiet … well, it would be too quiet if it were not for the giant high velocity fans scattered throughout the house. Try getting a HVAC serviceman to come out on Memorial Day weekend. Hah! I know one company I won’t be using though. I called them on Saturday morning and […]
Tags: customer service
Posted by Editormum on 12 September 2005 in
Just Another Single Mother |
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A chain restaurant has lost my patronage forever. And it wasn’t so much the horrible eating experience as it was the way it was handled by the local manager. Here’s the deal. We ordered three different sandwiches, two fries, a cherry pie, and a small root beer at the drive through. I sat at the window for seven […]
Tags: customer service, True Stories
Posted by Editormum on 30 April 2004 in
Administrivia |
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In late 2002, I signed up for a free trial membership in Ancestry.com. What with one thing and another, I forgot to call and cancel when my free trial was up. But when I saw the $80 charge on my January 2003 credit card statement, I called to cancel. The rep said I couldn’t get […]
Tags: customer service, True Stories
Screwing the Consumer
It’s got to be tough to be a corporate executive nowadays. Costs are skyrocketing; consumers rebel against price increases because their paychecks and budgets are not skyrocketing, and the corporate exec is caught in the middle. I follow a website called Mouse Print, which reveals the sneaky ways that comapnies cheat consumers.I’ve stopped using a […]
Tags: customer service